Software Implementation Consultant
Shoplogix | Oakville, Ontario | April 2024 - Present

• TBD

Technical Solutions Specialist
Shoplogix | Oakville, Ontario | May 2021 - March 2024

• Liaison with customers, providing assistance and driving continuous improvement initiatives remotely
• Managed several customer accounts through advocacy and support calls, ensuring our customers benefit from the full potential of our product
• Created various BI analytical reports, delivering actionable information to our customers
• Documented several user guides and knowledge base articles for client and employee assistance, increasing internal productivity
• Designed and proposed custom technical solutions aligned with client objectives by using collected historical data and patterns
• Scripted API queries extracting and organizing customer data reports for determining patterns, trend analyses, and ROI improvements
• Collaborated alongside Product and Development teams to pinpoint bottlenecks in our product epics and introduce potential workarounds, overseeing implementations and coordinating with stakeholders for successful product deployments

Software Developer
Edisoft | Toronto, Ontario | Sept - Dec 2020

• Applied knowledge of .NET Framework and MVC design pattern to perform internal cloud bug fixes to aid development team in CI focused sprints, aimed towards acknowledging client feedback and continuous improvement
• Implemented a WMS database connector for Edisoft's cloud services, enabling the use of Accellos as an EDI integration warehousing solution and inventory control platform
• Developed feature-based algorithms for EDI functionalities, enhancing the usability and effectiveness of Edisoft's products
• Effectively collaborated with development team, establishing productive workflows and maintaining agile development cycles

Transit Management Systems
York Region Transit | Concord, Ontario | Jan - Apr 2019, Sept - Dec 2017

• Independently researched, prototyped, and developed a smart card test automation device to help increase testing efficiencies and algorithms for a newly introduced loyalty program.
• Bench-tested multiple production releases of YRTPay mobile app for functionality, user interface, and data security.
• Serviced YRT/VIVA transit machines and Presto devices with technical fixes and maintenance diagnoses to ensure feasible, safe, and reliable functionality for transit customers.