Software Implementation Consultant
Shoplogix | Oakville, Ontario | April 2024 - Present

• Managed several client accounts from post-sales to support, ensuring product adoption and KPIs are met
• Pinpointed opportunities for additional services and module integrations to further client engagement and adoption
• Drove multiple service projects outside of product deployments to enhance usability and engagement for existing clients
• Provided practical training sessions to bridge any knowledge gaps within teams, reducing attrition risks
• Upkeep of internal documentation, minimizing bottlenecks and driving productivity between teams
• Created standard practices between enterprise clients, fostering friendly competition to drive adoption and results for stakeholders
• Maintenance of data export and API usages, providing clients with actionable information to report on

Technical Solutions Specialist
Shoplogix | Oakville, Ontario | May 2021 - March 2024

• Liaison with customers, providing assistance and driving continuous improvement initiatives remotely
• Managed several customer accounts through advocacy and support calls, ensuring our customers benefit from the full potential of our product
• Created various BI analytical reports, delivering information to our customers
• Designed and proposed custom technical solutions aligned with client objectives by using collected historical data and patterns

Software Developer
Edisoft | Toronto, Ontario | Sept - Dec 2020

• Applied knowledge of .NET Framework and MVC design pattern to perform internal cloud bug fixes to aid development team in CI focused sprints, aimed towards acknowledging client feedback and continuous improvement
• Implemented a WMS database connector for Edisoft's cloud services, enabling the use of Accellos as an EDI integration warehousing solution and inventory control platform

Transit Management Systems
York Region Transit | Concord, Ontario | Jan - Apr 2019

• Independently researched, prototyped, and developed a smart card test automation device to help increase testing efficiencies and algorithms for a newly introduced loyalty program.
• Bench-tested multiple production releases of YRTPay mobile app for functionality, user interface, and data security.